Office hours are 8:00 am to 5:00 pm Eastern time.

All items are brand new and carry manufacturers warranty of at least one year. If an item fails within 2 weeks of shipping Partsguy.com will pay all freight costs inbound and outbound. After 2 weeks customer is responsible for freight costs. Products must be installed by qualified service technicians, and if required by local regulations duly licensed and certified for the work performed. The only exceptions to the one year warranty are light bulbs and hot surface igniters which are so fragile they cannot be guaranteed in service, though they are guaranteed against shipping loss. International orders are excluded from the 2 week shipping guarantee due to the high cost of duties and freight.

Normal shipping is via UPS. We do not guarantee UPS performance, but will attempt to provide refunds on customer behalf when there are issues with UPS performance.

Returns are subject to 20% restock fee plus shipping costs. Electrical items are not returnable. Returned items must be uninstalled, clean, resellable, and in original packaging with all literature, unopened fastener packages, etc. Please call or email for return authorization number and address before returning any item.

PartsGuy
4050 Evelyn St
Traverse City, MI 49686

Phone: (231) 946-7644
Toll-free: (800) 597-4575
e-mail: [email protected]